50% BOOKING FEE REQUIRED FOR ALL APPOINTMENTS

• The value of your booking fee will be redeemed against the total value of your appointment 

• Clients can book online via the website links, social media or the QR code displayed in the salon

• For all online bookings you will automatically be asked to a 50% booking fee to secure the booking 

• Booking fees for in house / phone bookings are required no later than 72 hours before your appointment. Or at time of booking if booked less that 72 until the appointment.  You will be emailed / text a payment link to settle the fee.

• Clients who have failed to attend appointments in the past (no-show) are required to  pay the booking fee at the time of booking. 

• Clients with a"No Show" history who have not paid the booking fee up to 72 hours before the appointment will automatically have the appointment cancelled.

• Gift vouchers can be redeemed to pay the booking fee.  The cancelation term below will apply to booking fees paid with a gift voucher 

 

CANCELLATIONS 

BOOKING FEES ARE NON-REFUNDABLE 

• You may reschedule your appointment up to 48 hours before the appointment time and your booking fee will be carried forward to the new time.

• If you are unable to make a new booking, booking fees (and gift voucher redemptions) will not be refunded. 

•  Appointments cancelled / rescheduled within 48 hours before their appointment will lose their booking fee (same as no show fee)  

• Once an appointment has been cancelled, any new bookings will require a new booking fee. 

• Cancellations within the 24 hours of the appointment time will be recorded as a “NO SHOW”

• Clients with several NO-SHOW bookings may be refused service at UK Lash Studio in the future. 

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NO SHOW FEES AND POLICIES

To ensure the efficient running of our salon and respect for all clients' time, the following policy applies for missed appointments:

• No-Show Fee: Clients with three no-shows will be charged the full appointment cost, at the 3rd No Show, under the following conditions:

• The appointment is canceled less than 12 hours before the scheduled time.

• We are unable to rebook the appointment slot.

• Payment Collection:

• The outstanding amount will be charged automatically via our booking system.

• If the payment cannot be processed immediately, we will attempt to collect the amount for up to 28 days.

• Any unpaid balance must be cleared before scheduling a new appointment.

• By booking an appointment, you acknowledge and agree to these terms. Thank you for your understanding and cooperation.

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MEMBERSHIPS - General

Please see membership terms for specific membership purchased.

General:

• If you are unable to attend membership sessions, we can pause the membership once, for up to one month during the lifetime of the membership.

• In exceptional circumstances (as deemed by the company) a refund can be issued as long as No sessions have been used (and  any booked sessions are cancelled within the 48 hour cancellation policy)  

• Cancelling a membership and refunds will incur a £15 fee to cover bank / merchant fees and administration costs. It is required before a refund can be issued.

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PRICE AND PAYMENT  

• Payment of all appointments are made via in person, Online or Credit card. The booking system is not owned by the Supplier. It is a subscription service run by Fresha.com 

• UK Lash Studio reserves the right to modify, update or run promotions on any service at any time. 

• UK Lash Studio reserves the right to change the price of any service at any time. Once a service has been ordered, the price shall remain fixed for the Client. 

• Under no circumstances shall the therapist refund the difference should the price of that service decrease