Booking Terms

50% BOOKING FEE REQUIRED FOR ALL APPOINTMENTS

The value of your booking fee will be redeemed against the total value of your appointment
Clients can book online via the website links, social media or the QR code displayed in the salon
For all online bookings you will automatically be asked to a 50% booking fee to secure the booking
Booking fees for in house / phone bookings are required no later than 72 hours before your appointment. You will be emailed an invoice with a payment link to settle the fee.
Client who have failed to attend appointments in the past (no-show) are required to pay the booking fee at the time of booking.
Clients with a"No Show" history who have not paid the booking fee up to 72 hours before the appointment will automatically have the appointment cancelled.
Gift vouchers can be redeemed to pay the booking fee. The cancelation term below will apply to booking fees paid with a gift voucher.

CANCELLATIONS

BOOKING FEES ARE NON-REFUNDABLE

You may reschedule your appointment up to 48 hours before the appointment time and your booking fee will be carried forward to the new time.
If you are unable to make a new booking, booking fees (and gift vouchers) will not be refunded.
Appointments cancelled / rescheduled within 48 hours before their appointment will lose their booking fee (same as no show fee)
Once an appointment has been cancelled, any new bookings will require a new booking fee.
Cancellations within the 48 hours of the appointment time will be recorded as a “NO SHOW” Clients with several NO-SHOW bookings may be refused service at UK Lash Studio in the future.

MEMBERSHIPS - General

Please see membership terms for specific membership purchased.

General:

If you are unable to attend membership sessions, we can pause the membership once, for up to one month during the lifetime of the membership.
In exceptional circumstances (as deemed by the company) a refund can be issued as long as No sessions have been used (and any booked sessions are cancelled within the 48 hour cancellation policy)
Cancelling a membership and refunds will incur a £15 fee to cover bank / merchant fees and administration costs. It is required before a refund can be issued.

PRICE AND PAYMENT

Payment of all appointments are made via in person, Online or Credit card. The booking system is not owned by the Supplier. It is a subscription service run by Fresha.com
UK Lash Studio reserves the right to modify, update or run promotions on any service at any time.
UK Lash Studio reserves the right to change the price of any service at any time. Once a service has been ordered, the price shall remain fixed for the Client.
Under no circumstances shall the therapist refund the difference should the price of that service decrease